Privacy Policy

Effective Date: 15th March 2025 Last Updated: 15th March 2025

1. Introduction

CaniceWash (“we”, “our”, or “us”) provides a digital platform that allows users to book laundry and cleaning services, manage orders, and make payments through our mobile application and related services.

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

By using CaniceWash, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We collect information to provide and improve our services.

2.1 Personal Information

When you create an account or place an order, we may collect:

  • Full name
  • Email address
  • Phone number
  • Pickup and delivery address
  • Account credentials (encrypted password)

2.2 Order & Service Data

  • Items submitted for cleaning
  • Order history
  • Service preferences
  • Special instructions or notes

2.3 Payment Information

We do not store your card or bank details. Payments are processed securely via third-party providers such as Paystack. These providers may collect:

  • Payment amount
  • Transaction reference
  • Payment status

2.4 Device & Usage Data

We may collect:

  • Device type and operating system
  • App usage data
  • IP address
  • Log and diagnostic data

2.5 Communication Data

If you interact with us via WhatsApp, Email, or in-app messaging, we may store message content to process orders, provide support, and improve service quality.

3. How We Use Your Information

We use your data to:

  • Create and manage your account
  • Process bookings and orders
  • Assign logistics drivers for pickup and delivery
  • Process payments and verify transactions
  • Send order updates and notifications
  • Provide customer support
  • Improve app performance and user experience
  • Prevent fraud and ensure platform security

4. Sharing of Information

We only share your data when necessary.

4.1 Service Providers

We may share data with:

  • Payment processors (e.g., Paystack)
  • Hosting and infrastructure providers
  • Communication tools (e.g., WhatsApp integrations)

4.2 Logistics & Drivers

Limited information (name, phone, address) may be shared with drivers strictly for order fulfillment.

4.3 Legal Requirements

We may disclose information if required by law enforcement, regulatory authorities, or legal processes.

5. Data Security

We implement appropriate security measures, including encryption of sensitive data, secure authentication (JWT-based sessions), protected API endpoints, and access control and monitoring. While we strive to protect your data, no system is completely secure.

6. Data Retention

We retain your data only as long as necessary. Account data is retained while your account is active. Order history is retained for operational and legal purposes. You may request deletion of your account at any time.

7. Your Rights

Depending on your location, you may have the right to access, correct, request deletion of your data, or object to certain processing activities. To exercise these rights, contact us using the details below.

8. Children’s Privacy

CaniceWash is not intended for users under the age of 13. We do not knowingly collect data from children.

9. Third-Party Services

Our app may use third-party services, including payment providers (e.g., Paystack) and messaging platforms (e.g., WhatsApp). These services have their own privacy policies, and we encourage you to review them.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date. Significant changes may be communicated through the app.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, you can contact us: